Renee Evenson
Renee Evenson is a business training consultant and writer specializing in organizational psychology in the workplace—the roles and relationships between customers, employees, and management. Renee is passionate about writing the 3Cs: Communication, Conflict Resolution, and Customer Service. Her goal is to help you be the best version of yourself by being an effective communicator, learning how to effectively handle conflict, and providing exceptional customer service. Prior to becoming a full time writer, she was a marketing manager for small business accounts at BellSouth Telecommunications. After leaving BellSouth, she drew on her expertise and translated her experience into a writing career. Renée has been interviewed and featured in several print and radio media, and she has worked with businesses and colleges to create and edit specialized training courses.
PHILOSOPHY & EXPERTISE
Renee is a communication expert and small-business consultant specializing in workplace communication and conflict resolution strategies.
She believes that whatever your career, if you focus on the aspects of your job that you find most fulfilling, you will gain enjoyment in whatever you do.
Every job has its ups and downs and if you focus on the positives it's easier to move beyond the negatives.
If you are a frontline employee, her books show you how to interact with your customers, even those who are difficult to please.
If you are a manager, her books show you how to lead exceptionally.
EARLY CAREER
At BellSouth, her duties included customer service for the small business market, sales, and marketing staff management.
She was involved in staff training and development, training material development, sales and incentive program development.
BOOKS
Customer Service Training 101: Quick and Easy Techniques that Get Great Results (2017)
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (2013)
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (2012)
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results (2011)
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (2010)
Award Winning Customer Service (2007)