Chief Client Officer, sometimes referred to as Chief Customer Officer, is a high-level executive responsible for ensuring the success and satisfaction of a company’s customers. The CCO is responsible for creating and implementing strategies to improve the customer experience, increase customer retention and loyalty, and drive revenue growth. They also oversee the customer-centric culture and revenue growth opportunities with existing customers. The CCO typically reports directly to the CEO and works closely with other senior executives, especially those in revenue-generating teams, to align customer-focused initiatives with the overall business goals. Though the role of CCO is still rare, it has become more popular in growing SaaS businesses.