How to Win Friends & Influence People
How to Win Friends and Influence People is a timeless guide that provides a lot of personality development — from fundamental techniques in handling people to the big secret of dealing with people. A sensational self-help book, it suggests very simple ways to make people like you and how to win them to your way of thinking, and suggests how to begin in a friendly way. This book is packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. It also offers a detailed study with various practical examples and incidents so that each concept becomes clear and easy to understand. Over 30 million copies have been sold worldwide, making it one of the bestselling books of all time.
KEY TAKEAWAYS
Fundamental Techniques in Handling People
Don’t criticize, condemn, or complain.
Give honest and sincere appreciation.
Arouse in the other person an eager want.
Six Ways to Make People Like You
Become genuinely interested in other people.
Smile.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person’s interests.
Make the other person feel important.
How to Win People to Your Way of Thinking
The only way to get the best of an argument is to avoid it.
Show respect for the other person’s opinions. Never say, “You’re wrong.”
If you are wrong, admit it quickly and emphatically.
Begin in a friendly way.
Get the other person saying “yes, yes” immediately.
Let the other person do a great deal of the talking.
Let the other person feel that the idea is his or hers.
Try honesty to see things from the other person’s point of view.
Be sympathetic with the other person’s ideas and desires.
Appeal to the nobler motives.
Dramatize your ideas.
Throw down a challenge.
Be a Leader: How to Change People
Begin with praise and honest appreciation.
Call attention to people’s mistakes indirectly.
Talk about your own mistakes before criticizing the other person.
Ask questions instead of giving direct orders.
Let the other person save face.
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
Give the other person a fine reputation to live up to.
Use encouragement. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.