Chris Voss
Chris Voss is the Founder and CEO of The Black Swan Group, a premier strategic consultancy specializing in negotiation, business communication, and deal-making solutions. Through his leadership, The Black Swan Group helps companies close better deals, save money, and resolve complex internal communication challenges between executives and employees. Before founding the consultancy, Voss served as the lead international kidnapping negotiator for the FBI, led crisis negotiation efforts for the New York City Division, and was a member of the New York City Joint Terrorist Task Force for 14 years. He is also the Wall Street Journal bestselling author of Never Split the Difference, widely regarded as one of the most influential books on negotiation and high-stakes communication. Voss leverages his real-world negotiation expertise to train executives, sales teams, and business leaders in applying proven tactics to achieve optimal outcomes.
Chris Voss Professional Experience / Academic History
Professional Experience
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Founder and Chief Executive Officer
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Adjunct Professor
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Adjunct Professor
Academic History
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Master of Public Administration
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BS in Industrial Administration
FEDERAL BUREAU OF INVESTIGATION
During Voss's 24-year tenure in the FBI, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School.
Before becoming the FBI lead international kidnapping negotiator, he served as the lead Crisis Negotiator for the New York City Division of the FBI.
He was a member of the New York City Joint Terrorist Task Force for 14 years and also represented the U.S. Government at two international conferences sponsored by the G-8 as an expert in kidnapping.
He was the case agent on such cases as TERRSTOP and the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.
Voss has taught business negotiation in the MBA program as an Adjunct Professor at University of Southern California's Marshall School of Business and Georgetown University's McDonough School of Business.
He has also taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany.
MEDIA & PUBLICATIONS
Voss is the Wall Street Journal bestselling author of "Never Split the Difference," recognized as one of the best books on negotiation.
He has been featured in TIME, Business Insider, Entrepreneur, Fast Company, Fortune, The Washington Post, SUCCESS Magazine, Squawk Box, CNN, ABC News, and more.